Funding of Treatment

Funding of Treatment

You are responsible for confirming your financial arrangements prior to your admission. This will include obtaining pre-authorisation from your insurer, a letter of guarantee from your sponsor (usually an embassy or a company) or for self funding patients a deposit which will be specified by the Patient Administration Department in advance of your treatment.

At the point of registration/admission, you will be asked to complete a registration form which sets out the contractual arrangements. During your stay charges will be posted to your account. If your length of stay is extended or your treatment changes, additional pre-authorisation, letters of guarantee or deposits will be required.

The services of your consultant are not normally included in your hospital charges. They will send their professional fees on a separate account.

On discharge, depending on how your account is being settled, you may have some extra charges to pay. For insured or embassy accounts, this will usually be extra costs not covered by your contractual arrangements such as visitor meals, telephone calls and take-home medication.

For self-pay, your account will need to be settled in full. Further details of financial arrangements and the registration process can be found in the HCA Guide to Registration.

You are welcome to ask for advice or an update on your account at any point before, during or following your stay. Our dedicated patient administration team is available during office hours Monday to Friday and Saturday morning on +44 (0)20 7380 9572 to assist you with any questions you may have about your financial arrangements.

Gratuities
Our staff are pleased to offer you every attention to make your stay as comfortable and pleasant as possible. There is no expectation for tips and gratuities and the HCA Code of Conduct expressly forbids acceptance of them. That said, we understand patients do sometimes want to recognise exceptional care so we have set up a special amenity fund available for the purpose of donations made to staff and/or the unit in general. Alternatively, you may choose to acknowledge our staff by making a donation to a charity of your choice.